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G5® Warranty

 G5 Massager Australia warrants all stand mounted and/or table and/or wall-mounted G5® Massage Machines to be free from defects of material and/or workmanship for a period of Three (3) Years (otherwise stated) from the Date of Invoice, subject to limitations and restrictions below.

All hand-held G5® Massage Machines are warranted for One (1) Year (otherwise stated) subject to the same above conditions.

Replacement parts are protected for the balance of the initial warranty period.

All new replacement parts not covered by an initial warranty period are protected for Ninety (90) Days from the Date of Invoice of such parts.

 G5 Massager Australia warrants all G5® Drive Cables for One (1) Year and all brand Applicators to be free from defects of material and/or workmanship for a period of Three (3) Months from Date of Invoice, subject to the restrictions and limitations below.

For any breach of this warranty, the user's EXCLUSIVE REMEDY shall be for the repair or replacement (at the sole option of G5 Massager Australia of the defective product or part.

In order to obtain repair or replacement under this warranty, the user must deliver the defective product or part to G5 Massager Australia designated address on a prepaid basis promptly after discovery of the defect.

NO OTHER CLAIM FOR BREACH OF THIS WARRANTY OTHER THAN A DEMAND FOR REPAIR OR REPLACEMENT WILL BE HONOURED.
This warranty shall not apply to any G5® brand product or part whose unsatisfactory performance is due to the following:

  1. Use of a G5® brand product or part for uses other than those set forth in the current G5® Massage Machine product literature.
  2. Lack of proper operating equipment.
  3. A proper environment includes but is not limited to: adequate electrical facilities (120v +/- 5%; 60Hz or 220v +/- 4%; 50Hz); and a dust-free, powder-free atmosphere.
  4. Failure to follow G5® Massage Machine operating instructions, as provided, especially: Avoidance of sharp cable bends**.
  5. Failure to use G5® brand Applicators.
  6. Failure to use G5® brand head covers and/or G5® brand applicator covers.
This warranty shall not apply to any G5® brand product or part which has been subject to misuse, negligence or accident, nor which has had the serial number or name altered, defaced or removed.

This warranty shall not apply if other than G5® brand repair parts have been used, or if a correct machine serial number is not provided.

This warranty shall not apply to consumables (such as covers, lotions or massage oils).
 G5 Massager Australia shall not be liable for either incidental or consequential damages (which include but are not limited to freight charges, cargo damage, down time or other losses including business interruption, lost profits or the loss of materials, cost of substitute equipment, labor or time), regardless of whether any such damages arise from a breach of warranty, strict or other tort liability, G5 Massager Australia negligence, failure to provide instructions or warnings, or breach of other legal duty.

The warranties contained herein are provided in lieu of all other warranties, whether express or implied, including but not limited to, any warranty of merchantability or fitness for a particular purpose.

 G5 Massager Australia shall not be deemed to have authorised any G5 Massager Australia representative or any other person (including but not limited to any dealer) to make any other warranty representation on behalf of G5 Massager Australia with regard to it's products, or to assume on behalf of G5 Massager Australia any other liability in connection with the sale or use of any G5 Massager Australia products.

Avoidance of sharp cable bends**

To not void warranty on Drive Cable when massaging we suggest to
carry it over your shoulder at all the time and never bend it.


PLEASE DO NOT

  • Crimp or sharply bend the flexible Drive Cable
  • Apply extreme pressure and severely bend the flexible Drive Cable at the handle Rubber Strain Relief
  • Tie the flexible Drive Cable in a knot